Fractional VP of CX 🥇 Updated August - ROSSK
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ROSSK

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Fractional VP of CX

As a Fractional VP of CX, I bring over 15 years of proven expertise in driving business growth through innovative and strategic marketing initiatives. Whether you’re a small business, start-up, or mid-sized company, my services are tailored to meet your unique needs without the commitment and cost of a full-time executive.Gain access to top-tier marketing leadership without the overhead of a full-time hire. My extensive experience spans various industries, ensuring your business benefits from the latest marketing trends and strategies.

By working with me, you gain access to top-tier marketing leadership and the ability to implement advanced marketing strategies that are tailored to your unique business goals. My expertise covers a wide range of industries, enabling me to bring a fresh, adaptable perspective to each client. From omni channel marketing and brand development to demand generation and go-to-market strategies, I ensure that your business stays ahead of the curve, benefiting from the latest marketing trends and insights. Whether you’re looking to enter new markets, boost lead generation, or enhance your overall brand presence, I can help craft and execute a strategic marketing plan that aligns with your business objectives.

Our services
  • Brand Markting
  • Marketing Strategy 
  • Content Marketing
  • SEO Marketing
  • Programmatic Marketing
  • Fractional CMO
  • Paid Search Marketing
  • Email Marketing
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Why Work With Fractional VP of CX

By partnering with me, you gain access to top-tier marketing leadership, empowering your business to implement cutting-edge strategies specifically tailored to achieve your unique goals. With over 15 years of experience, I bring a wealth of knowledge across various industries, enabling me to adapt seamlessly to the distinct challenges and opportunities your business faces. My approach is comprehensive, incorporating omni-channel marketing, brand development, and demand generation to ensure your business not only stays competitive but also thrives in an ever-evolving marketplace.

In addition to core strategies like lead generation and customer acquisition, I focus on enhancing brand equity, fostering customer loyalty, and optimizing the customer journey across multiple channels. My process is data-driven, ensuring that every decision made is backed by actionable insights, maximizing return on investment (ROI) and streamlining resource allocation.

Published Date: 21/05/2026
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    Our Reviews
    Working with Ross Kernez as our Fractional VP of Customer Experience was a game-changer for our business. From day one, he brought a fresh perspective and a wealth of knowledge about customer behavior. His ability to analyze customer data and translate it into actionable insights helped us reshape our entire customer journey. We saw a 25% increase in customer satisfaction scores within just a few months. Ross also implemented new training programs for our staff that focused on customer engagement. His strategic vision and hands-on approach made a significant difference. I highly recommend Ross to any company looking to enhance their customer experience.
    — Lam E.
    Our experience with Ross Kernez as our Fractional VP of Customer Experience has been largely positive. He took the time to understand our unique challenges and crafted a tailored CX strategy that addressed our specific needs. The implementation of a feedback loop system allowed us to gain real-time insights into customer satisfaction, which led to quicker adjustments to our services. The only reason I'm giving four stars instead of five is that I wished for more frequent updates during the initial phases. Overall, Ross's expertise has definitely elevated our customer experience, and we are already seeing positive changes in customer loyalty.
    — Byrne A.
    Ross Kernez served as our Fractional VP of Customer Experience and was instrumental in helping us develop a comprehensive customer journey map. His analytical skills allowed us to pinpoint key touchpoints and areas where we were losing customers. The recommendations for improving these touchpoints have already led to a noticeable increase in conversion rates. Ross is knowledgeable and approachable, making it easy for our team to collaborate effectively. However, I feel that more emphasis could have been placed on employee training during the transition. Overall, I would recommend Ross to any organization seeking to enhance their customer experience and build stronger relationships with their customers.
    — Murphy V.
    Forget About Marketing Stress Behind
    My Process
    Let's Collaborate
    1. Describe your project
    2.Schedule a Call
    3. Develop Strategic High Level Plan
    4. Accountability on both sides